Frequently Asked Questions

I Didn't Get My File What Do I Do? 

You should see a link or button at the end of the checkout process that includes either download or the name of your product. You should also receive an email with your product download information inside. 

If you don't see it please check your spam folder, and if you are on gmail also check your promotions folder.

If you think you may have entered the wrong email address at checkout, you can email me at support@colormecrafty.net.

And make sure you have added support@colormecrafty.net to your safe senders.

The Files Wont Download To My Computer.

Occasionally you will click the download button and it seems like nothing is happening, but it has in the background and you just can't see it. 

What you need to do if you have missed the download is to go to the downloads folder on your device, or if you have set another folder for your downloads check there for the name of the product you have purchased?

If you have searched these places and still cant find it email me at support@colormecrafty.net.

How Do I Get To My File After I Have Downloaded?

My files come 2 ways, a folder containing the files or a zip file containing the files. If the product you have purchased is a zip file you will need to unzip it first. 

Can I Sell Products Using Your Design Files?

SVG files may be used to create physical products. You may NOT share, copy, resell, and distribute files purchased from by Pink LLC or Color Me Crafty in their original digital format AS IS or ALTERED in any way (digitized embroidery designs are also not allowed).

For more licensing information on SVG and Sublimation Design Files you can download the terms here.

If you are looking for licensing information for other products the licensing terms will be in the folder with your product.

 


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